Doggie Daycare Hours Announcement

Doggie Daycare Hours are temporarily changing during COVID to Monday – Friday: 7 a.m. – 6 p.m. plus the weekend hours.

Pet Grooming FAQs

APPOINTMENT

You have questions, we have answers.

Click a button below to be directed to the section that is applicable to you!

The Basics

Dog Grooming Prices

Our Dog Grooming Services

Appointments

Age & Frequency

Dog Styling

Drop-Offs & Pickups

Anxious & Reactive Dogs

Cat Grooming

Dog Grooming Policies

Our Dog Groomers

The Basics

What are the benefits of dog grooming?

It keeps your dog comfortable and sanitary. Regular grooms keep the hair from matting. Keeping the face clean prevents irritations to the eyes, ear cleaning prevents ear infections, and keeping the private areas sanitary means your furniture stays sanitary as well!

How is grooming being handled during COVID-19?

We offer grooming by appointment only right now and are offering curbside check-in and check-out. The groomer will call for instructions before they begin the groom and discuss their recommendations with you, the owner. We have additional staff helping the groomers so that they can work efficiently to decrease the amount of time your dog has to spend at the salon.

Do you also groom cats?

We have three groomers who groom cats.

Appointments

What days and times do you offer dog grooming?

Seven days a week by appointment. Appointment times start Monday through Saturday at 8 am. Sundays, we start at 10 am. Our last check-in time is noon unless prior arrangements have been made.

What is your first and last appointment of the day?

See above

How long will the dog grooming service usually take?

It depends on the amount of matting and the cut desired, but the average groom takes 1-3 hours.

Do I need to book an appointment in advance?

Yes.

Can I book a grooming appointment online?

Not at this time.

Do you take grooming walk-ins?

Not at this time. We used to take add ons the day of, but with COVID, we are appointment only at this time.

Do you take same-day appointments?

If the groomers have availability.

What information do you need for my dog’s first appointment?

We require a current Rabies vaccine, Distemper vaccine, and annual canine cough vaccine.

Drop-offs & Pickups

What should I do to prepare for my dog’s groom?

There is nothing needed to prepare unless your dog gets very stressed with grooming. Discuss anxiety meds with your doctor prior to grooming if you feel it is necessary.

Can I bring toys/treats for my dog?

Not during COVID 19. We have plenty of treats and toys on hand that are sanitized between pets.

What happens when you’re done grooming my dog?

We take your dog for a potty break and we call you as soon as they are done for pickup. They are kept in a secure, private holding area until pickup.

Will my dog be kenneled before/after the groom?

Yes, this is for their safety and to allow for adequate dry time after their bath.

Can I leave my dog at ULPS all day?

If your dog does not get stressed, you can leave them with us. We also offer in and out grooming, as well as assistance from our training staff for pets that are overwhelmed with the grooming process. We are low stress and practice fear-free handling as much as possible.

Can I just drop my dog off early and pick them up late?

Yes, we close at 6 pm currently (7 pm when hours return to normal).

What if I need my dog to stay longer than the time to groom him/her?

There is no additional fee for this and we make sure they are comfortable for the day.

Can I stay and watch/wait while my dog is being groomed?

Yes. At this time due to COVID, clients have to stay outside the building, but they can park in front of our picture windows and see into the grooming room.

Dog Grooming Policies

What vaccinations are required? Why are vaccinations required?

Distemper, Rabies, Bordetella are required for the safety of the pets and our staff.

Is a credit card necessary to book my appointments?

We don’t require a deposit, nor do we require a credit card.

What is your cancellation policy?

48-hour notice is appreciated so that we can book another client. We have quite a long waiting list, so this would be very helpful so that we can accommodate our other clients.

Do you accept all breeds of dog?

Yes.

What if I want something changed or redone after my dog’s grooming is finished?

We try to get instructions before the groom and discuss any recommendations from our groomers before the pet goes home. But, if you are dissatisfied with the groom, we normally offer a grace period of 5 days to do additional touch-ups if needed.

What if I am unhappy with the groom when it is finished?

See above.

Dog Grooming Prices

Do you accept credit cards?

Yes.

Why aren’t your dog grooming prices listed on your website?

Every groom is different and we have baseline prices, but we have to see the condition of the dog before we can accurately quote the grooming fee. If there is excessive matting or dirt, there may be additional fees, but we try to be as transparent as possible before we begin the groom.

How are grooming services priced?

Prices are based on breed, hair coat condition, and length of time since the last groom. It is based on the amount of time the groomer has to spend. It is also based on the cut requested.

What is an average estimate for grooming?

See above, but our average grooms are from $45-$150 depending on the cut, breed, condition, etc.

How much does a nail trim cost?

$17.00

What other services are available and their cost?

We offer furminating and shave downs–cost depends on the size of dog and amount of work needed. We don’t offer services like stripping/dyeing, etc.

Age & Frequency

How old should a puppy be for its first groom?

We start puppy grooms at about 12 weeks. This will not be a full groom, but is intended to get the puppies comfortable on the grooming table and used to the noises associated with grooming.

Do you groom elderly dogs? Is a pet too old to be groomed?

Yes we groom elderly pets. There is no pet too old to be groomed, but we will handle them very carefully and your vet may recommend pain medications before and after to keep them comfortable if they have arthritis. We also may recommend doing a groom in stages if doing it all in one sitting is too much for an elderly pet.

My dog recently had surgery. Can I have him or her groomed?

This depends on the type of surgery. We normally do not bathe pets with stitches or staples in place. These are normally removed 10-14 days after surgery. If orthopedic surgery has been done, we need to make sure the bones are healed. This takes 8-12 weeks.

How often should my dog be groomed?

This depends on the breed. Dogs that require frequent brushing or that have thick hair coats should be groomed every 4-6 weeks.

How often do dog nails need trimming?

This depends on the dog and the rate at which their nails grow.

How often do anal glands need to be expressed?

Some dogs need this done monthly and others never need them done.

Anxious & Reactive Dogs

What should I do if my dog is anxious about grooming?

Talk to our trainers and doctors about using positive reinforcement and conditioning for consent training. We can help keep this from being a fear-filled experience!

How do you ensure that a dog stays calm during grooming?

We use licky mats, treats, low-stress handling and have trainers on hand to assist if needed.

Do you charge an additional fee for behavioral issues or difficult dogs?

There may be an additional fee depending on the amount of time and work the trainers and groomers need to spend with the pet.

Are there any special options for an anxious dog?

We offer consent training through our training department and we offer sedated grooms for those pets that simply cannot tolerate a groom while awake. We also work with our veterinary team and training team to offer low stress/fear-free grooms. Our goal is to make your pet as comfortable as possible in the safest way possible.

How do you handle a reactive or aggressive dog?

We recommend consent training with our behavior department and use low stress, fear-free training. We also can help you condition your dog to a basket muzzle.

Do you sometimes defer a groom if the dog is anxious or reactive?

Yes, the safety of the dogs and our staff is paramount.

Do you use sedatives with reactive or anxious dogs?

Yes, as prescribed by the veterinarian.

Our Dog Groomers

Are dog groomers licensed?

A license is not required in Michigan.

How much training do dog groomers receive?

All of our groomers have gone to an accredited Grooming School and they have over 100 years of combined experience.

Are there credentials I should be looking for my groomer to have?

References from other clients and friends is the best resource. Also finding a facility that allows you to watch or take a tour.

Do I get the same groomer each time?

If you request the same groomer, we will be happy to accommodate!

How can I tell if my dog likes his groomer?

Your dog should be willing to enter the facility with minimal apprehension and should not show signs of stress or distress. Grooming can be stressful, so if your dog shows more than minor hesitation for the unknown, talk with our vets, trainers, and groomers to make grooming a positive experience.

Should I tip my groomer?

Groomers appreciate signs of appreciation for their efforts, for sure!

Our Dog Grooming Services

What grooming services do you offer?

Full grooms, Face/Feet/Fanny, Shave downs, Bath and Brush, Furminator, Bath, Nail Trim, Ear clean, Anal Gland Expression.

Do you bathe the dog first?

It depends on the dog and the cut. Some dogs get some pre-work done by the groomer prior to the bath.

What’s included in a full groom with haircut?

Oatmeal Shampoo Bath to soothe the skin and deep clean, Conditioner, Blow Out, Full Haircut/Scissoring, Nail Trim, Ear Clean/Pluck, Sanitary Trim, Pad Scissoring/Cleanup, Anal Glands, Brushing, De-matting and Lots of TLC.

What’s included in a full groom without haircut (bath and brush)?

Oatmeal Shampoo Bath to soothe the skin and deep clean, Conditioner, Blow Out, Nail Trim, Ear Clean/Pluck, Anal Glands, Brushing, De-matting, and Lots of TLC.

Note: this is for shorter-hair dogs that don’t have hair that can tangle or mat.

What’s included in a Face, Feet and Fanny groom?

Oatmeal Shampoo Bath to soothe the skin and deep clean, Conditioner, Blow Out and Brushing of entire pet, Haircut/Scissoring of the facial area, Nail Trim, Ear Clean/Pluck, Sanitary Trim, Pad Scissoring/ Cleanup, Anal Glands, and Lots of TLC.

What’s included in a bath with furminator service?

Every short-haired dog gets a complimentary Furminator, Oatmeal Shampoo Bath to soothe the skin and deep clean, Conditioner, Blow Out, Nail Trim, Ear Clean, Pad Cleanup, Anal Glands, Brushing, Lots of TLC.

What’s included in a puppy groom?

Oatmeal Shampoo Bath to soothe the skin and deep clean, Conditioner, Brushing, Light Face trim, Scissoring feet and pad cleanup, Blow Out, Nail Trim, Ear Clean/Pluck, Anal Glands, Brushing, Lots of TLC.

What’s included in a bath only groom?

Oatmeal Shampoo Bath soothes the skin and deep cleans, Conditioner, Blow Out, Lots of TLC.

Can my dog get a haircut without a bath?

Yes. Some dogs do not tolerate bathing, but enjoy getting a sporty new “do”.

Do you offer an express service for specific breeds?

We offer in and out service for pets that need it.

Can groomers provide flea and tick treatment for my dog?

Yes, we can apply it for you after the bath and our veterinary office has them available for purchase over the counter.

Dog Styling

Can you groom my dog to the breed standard?

Yes.

Can you do a puppy cut?

Yes.

Do you do any special cuts or styles?

The groomers can usually do any style requested.

Can I bring a picture of how I want my dog styled?

Absolutely!

Why doesn’t my dog look like the photo I showed you?

Sometimes the dogs don’t have the same coat texture or have mats that prevent us from making it look exactly the same.

My dog’s hair is matted. Do I need to cut the hair short? Can’t you just brush it out?

Sometimes we can brush the mats out, but if they are very thick or to the skin, it is impossible to brush them out. This would be incredibly painful for the dog, so it is better to shave them off and start over.

What is the difference between tangles and matting?

Tangles are small knots that are easily combed out. Mats are thick balls of hair that we cannot get a comb through.

My dog’s hair is extremely matted. What can I expect from a shave down?

If the ears are matted, you can expect your dog to shake his head and feel uncomfortable. Sometimes we even have to ask the veterinarian to give medications to keep them calm so they do not injure themselves shaking their head so much. The skin may be irritated and red or even have an infection under the mats. If we find this, we will recommend that you seek veterinary care so that your pet can be comfortable after the shave. Your dog or cat may be quiet for a few days after a shave down as it can feel a bit strange to them.

How is my dog dried? Do you use heated drying cages in your salon (kennel drying)?

We use air dryers and stand dryers, we do not use enclosed cage dryers. We use big warm air blow dryers on each animal unless they do not tolerate it.

What type of shampoos do you use? Can I bring my own shampoo?

You can bring your own shampoo. We use a luxurious oatmeal shampoo that smells great and feels good on the dog’s skin.

Cat Grooming

Most of the answers under dog grooming also apply to cat grooming, but there are a few differences.

What vaccinations are required?

Distemper and Rabies.

What grooming services do you offer for cats?

Full grooms, Face/Feet/Fanny, Shave downs, Bath and Brush, Furminator, Bath, Nail Trim, Ear clean, Anal Gland Expression.

Do you bathe cats during a groom?

Most cats do not need nor tolerate a bath, so we usually forego the bath for most cats.

What’s included in a full groom?

Brushing, dematting, haircut, sanitary cleanup, pads/feet cleanup, ear clean, and lots of TLC.

What’s included in a shave down (our most popular option)?

Lion cut with sanitary patch, feet/pad cleanup, brushing, ear clean, nail trim, and lots of TLC.

How much does cat grooming cost?

Pricing is based on hair coat condition and length of time since the last groom. It is based on the amount of time the groomer has to spend on your individual pet.

Every groom is different and we have baseline prices, but we have to see the condition of the cat before we can accurately quote the grooming fee. If there is excessive matting or dirt, there may be some additional fees, but we try to be as transparent as possible before we begin the groom. Nail trims are $17.

We always offer lots of TLC and affection!

Pet Services offered 7 days a week.

Union Lake Pet Services has been serving the communities of Waterford and West Bloomfield, MI for over 30 years.

Location

6547 Cooley Lake Rd.
Waterford, MI 48327
Click here for directions.

Hours

Mon-Fri: 7:00am – 7:00pm
Sat: 8:00am – 6:00pm
Sun: 10:00am – 6:00pm

Contact Info

Phone: 248-363-6262
Fax: 248-363-7213
Email: info@unionlakepets.com

Get in touch!

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